Subscription & Payment Terms

Last Updated: 2026-08-05

These Subscription & Payment Terms ("Payment Terms") govern subscription plans, credits, billing, and refunds for paid features of Neodrop. They form part of, and are incorporated by reference into, our Terms of Service. Capitalized terms used but not defined here have the meanings given in the Terms of Service. References to "we", "us", or "our" mean LUCKYISH PTE. LTD.

1. Scope

These Payment Terms apply to your purchase or use of any paid feature of the Service, including subscription plans and credits. In the event of any conflict between these Payment Terms and the Terms of Service regarding subscriptions, billing, refunds, or related matters, these Payment Terms control.

2. Subscription Plans

We offer one or more subscription plans, each with its own features, included credits, and pricing. The current plans, prices, and features are described on our pricing page. We may change the available plans, features, included credits, or prices from time to time as described in Section 11.

By purchasing a subscription, you authorize us (and our designated payment processor) to charge the payment method on file at the time of purchase and on each subsequent renewal until you cancel.

3. Web Subscriptions

If you purchase a subscription through our website, payment is processed by our designated third-party payment processor. By providing your payment details, you agree to the terms and privacy policy of the payment processor in effect at the time of purchase. We do not directly receive or store your full payment card details.

4. Mobile App Subscriptions

If you purchase a subscription within our mobile application:

iOS / Apple App Store. Subscriptions are billed and managed through your Apple ID using Apple's In-App Purchase. Cancellation, refund, and renewal of these subscriptions are governed by Apple's terms and policies. To manage or cancel, use the Subscription settings in your Apple ID account.
Android. Subscriptions purchased in the Android app are processed by our designated third-party payment processor and charged to your bank card, in the same way as web subscriptions (Section 3) — they are not billed through Google Play Billing. Cancellation, refunds, and renewal are governed by these Payment Terms, and you may manage or cancel them through your account settings or by contacting support@neodrop.ai.

For iOS purchases we do not receive your card details, and any refund or billing dispute must generally be handled directly with Apple. Android and web subscriptions are billed by our payment processor; we do not directly receive or store your full payment card details, and refunds or billing disputes for them are handled under these Payment Terms.

5. Credits

The Service may operate, in whole or in part, on a credit-based system. Credits may be included with a subscription, granted as a promotion, or earned through eligible activities.

Each Service feature consumes a number of credits determined by us, based on factors such as model, content type, length, and complexity. Credit consumption rates are described on our pricing page or in the relevant product help materials and may change from time to time.
Credits may not be transferred, resold, or exchanged for cash or other value. Credits have no monetary value outside of the Service.
Credits expire in accordance with the rules described on our pricing page or product help materials. Subject to applicable law, expired or unused credits are forfeited and are not refundable.
If your account is suspended or terminated for breach of these Payment Terms or the Terms of Service, your unused credits may be forfeited.
We may modify, increase, decrease, or change the credit cost of any feature at any time, with notice where required by applicable law.

6. Auto-Renewal

AUTO-RENEWAL NOTICE. UNLESS YOU CANCEL BEFORE THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A SUBSEQUENT PERIOD OF THE SAME LENGTH AT THE THEN-CURRENT PRICE. YOU AUTHORIZE US (OR THE APPLICABLE APP STORE) TO CHARGE THE PAYMENT METHOD ON FILE FOR EACH RENEWAL.

You may cancel at any time before the end of the current subscription period via your account settings or by contacting support@neodrop.ai (for web and Android subscriptions) or via Apple ID subscription settings (for Apple App Store subscriptions; see Section 7).

We will provide reminders, notices of upcoming renewals, and notices of price changes where required by applicable law. Material price changes are subject to the advance-notice requirements set out in Section 11.

7. Cancellation

Web and Android subscriptions. Subscriptions paid by bank card — whether purchased on our website or in the Android app — may be cancelled at any time through your account settings or by contacting support@neodrop.ai. Cancellation will take effect at the end of the then-current billing period, and you will continue to have access to paid features until that time.
Apple App Store subscriptions. Cancellation of subscriptions purchased through the Apple App Store must be made through your Apple ID subscription settings, in accordance with Apple's terms.

You will not receive a refund for amounts already paid for the current subscription period unless required by applicable law (see Section 8).

8. Refunds

8.1 General Policy. Except as required by applicable law, all payments to us for subscriptions, credits, and other paid features are final and non-refundable. Once a subscription period has begun or credits have been issued or consumed, you acknowledge that we have substantially performed our obligations.

8.2 EU / UK / Switzerland Consumers. If you are a consumer in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with a similar statutory withdrawal right, you may be entitled to withdraw from a purchase within fourteen (14) days. However, by purchasing and using the Service or by consuming credits before the withdrawal period ends, you expressly request that we begin performance immediately and acknowledge that you will lose your right of withdrawal once the digital content has been supplied or the service has been fully performed, in accordance with applicable law.

8.3 Apple App Store Purchases. Refunds for purchases made through the Apple App Store are governed by Apple's policies, and Apple decides whether to grant refunds for these purchases. Refunds for web and Android subscriptions (paid by bank card through our payment processor) are handled by us under Sections 8.1, 8.4, and 8.5.

8.4 Discretionary Refunds. Outside of legally required cases, we may, at our sole discretion, grant partial or full refunds in exceptional circumstances. We may decline refund requests where, for example: (a) your account has been suspended or terminated for violation of our Terms of Service; (b) you have already received a refund for similar products or services; (c) the purchase was made using promotional or discounted pricing; or (d) the request is made after a reasonable period or relates to consumed credits or fully performed services.

8.5 How to Request a Refund. To request a refund for a web or Android purchase paid by bank card, email support@neodrop.ai. Approved refunds will be processed to your original payment method, typically within fifteen (15) business days, depending on your payment provider.

9. Taxes

Listed prices may exclude applicable taxes (such as VAT, GST, sales tax, or similar). If we are required to collect and remit such taxes, we will add them to your invoice at the applicable rate. You are otherwise responsible for any taxes, duties, or other governmental charges associated with your purchase.

10. Disputes and Chargebacks

If you have any dispute regarding a charge, please contact support@neodrop.ai before initiating a chargeback. We will work in good faith to resolve disputes promptly. If you initiate a chargeback that we determine to be unjustified or fraudulent, we reserve the right to suspend or terminate your account and to take other action permitted by applicable law.

11. Pricing Changes

We may change subscription prices, credit costs, plan features, or other paid offerings from time to time. Material changes to pricing of an existing subscription will take effect at the start of your next billing period, and we will provide reasonable advance notice (typically at least thirty (30) days) by email or through the Service. If you do not agree to a change, you may cancel your subscription before the change takes effect; continued use after the change takes effect constitutes acceptance.

12. Plan Changes (Upgrades and Downgrades)

12.1 Upgrades. An upgrade takes effect immediately. You are charged the difference between the two plans, prorated for the time remaining in your current billing period, and you immediately receive the difference between the two plans' monthly credit allowances, prorated on the same basis. Your billing date does not change. From the next billing period onward you are charged the full price of the new plan and receive its full monthly credit allowance.

12.2 First-period bonus credits on upgrade. Where a plan advertises one-time bonus credits for first-time subscribers to that plan, those bonus credits are granted after the first full billing period on the new plan has been charged, rather than at the moment of upgrade.

12.3 Downgrades. A downgrade takes effect at the end of your current billing period. You keep the benefits of your current plan until then; no additional amount is charged and no refund is issued for the current period. From the next billing period onward you are charged the lower plan's price and receive its credit allowance. You may cancel a scheduled downgrade at any time before it takes effect. The date a scheduled downgrade takes effect is shown in your account settings under the plan section.

12.4 Same-payment-system requirement. A plan change must be made through the same payment system you used to subscribe. Subscriptions paid by bank card (whether started on our website or in the Android app) are changed through your account settings on the web or in the app. A subscription purchased through the Apple App Store must be changed through your Apple ID. We do not support moving a subscription between the Apple App Store and our bank-card billing — to change such a plan, use the platform where you originally subscribed.

12.5 Apple App Store plan changes. For subscriptions purchased through the Apple App Store, Apple — not us — determines how an upgrade is billed, and the outcome differs from the proration described in Section 12.1. When you upgrade, Apple typically refunds the unused portion of your current subscription and charges the new plan in full, starting a new billing period on the upgrade date, and you receive the new plan's full monthly credit allowance. Downgrades take effect at the end of the current period, consistent with Section 12.3. Apple's terms and pricing govern these changes.

12.6 Credits after a plan change. Credits already granted to you are not withdrawn or recalculated when you change plans. They remain subject to the expiry and forfeiture rules in Section 5.

12.7 Taxes. All amounts described in this Section are exclusive of taxes. Taxes are handled as set out in Section 9.

13. Modifications to These Payment Terms

We may update these Payment Terms from time to time. If we make material changes, we will provide reasonable notice as described in Section 11 or as otherwise required by applicable law. Your continued use of paid features after the effective date of any change constitutes acceptance of the updated Payment Terms.

14. Contact

For questions about subscriptions, credits, billing, or refunds, please email support@neodrop.ai.

LUCKYISH PTE. LTD. 91 Bencoolen Street, #12-03, Sunshine Plaza, Singapore 189652