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Terms of Use

Last Updated: 2026-05-18

Welcome to NeoDrop. Before you access our services, please read these Terms of Use carefully.

These Terms of Use (the "Terms", and together with our Privacy Policy and Subscription & Payment Terms, the "Agreement") govern your use of NeoDrop and any associated applications, software, and websites (collectively, our "Services"). This Agreement forms a legally binding contract between you ("User", "you", "your") and LUCKYISH PTE. LTD. ("Company", "we", "us", "our"), a company incorporated in Singapore. By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree to these Terms, you have no right to access or use the Services.

Depending on how you use the Services, additional terms and policies may also apply to you, including our Privacy Policy, Subscription & Payment Terms, and any promotion-specific terms. If these Terms are inconsistent with any such policies or additional terms, the terms of the applicable policy or the additional terms shall apply. The dispute resolution provisions in Section 16 below shall apply to any dispute arising under these Terms or any applicable additional terms, even if there is a conflict between these Terms and the applicable additional terms.

IMPORTANT NOTICE: DISPUTES ARE RESOLVED THROUGH INDIVIDUAL ARBITRATION ONLY; CLASS ACTIONS AND JURY TRIALS ARE WAIVED. SEE SECTION 16 BELOW.

Please Note:

  • Our Privacy Policy describes how we collect and use personal information.
  • Our Subscription & Payment Terms govern subscription plans, credits, billing, and refunds.
  • Additional terms may apply for promotions, sweepstakes, contests, giveaways, or similar programs.

1. Artificial Intelligence Disclaimer

Artificial Intelligence ("AI") and machine learning are rapidly evolving fields. When using our Services, you acknowledge:

1.1 Nature of AI Output. You are interacting with an AI system. AI systems are based on probabilistic models and may produce inaccurate, incomplete, biased, or outdated information. Output may contain factual errors, formulaic phrasing, or misinterpretations. AI cannot reliably understand nuance, sarcasm, emotion, or recent events outside its training data.

1.2 Your Responsibility. You are responsible for independently reviewing all Output (as defined below) before relying on it. You should exercise judgment and approach all Output with critical thinking before sharing, publishing, or acting on Output. Output is designed for informational purposes and is not meant to be taken without careful consideration. You are fully responsible for any decisions, actions, or omissions you make based on Output.

1.3 Not Professional Advice. Output does not constitute medical, legal, financial, tax, mental health, or other professional advice. Do not use Output as the sole basis for decisions that may have legal, financial, or material impact on yourself or others.

1.4 AI Identifiers. Output produced by our Services carries both visible identifiers (such as labels indicating the content was generated by AI) and embedded technical identifiers in file metadata. You may not remove, obscure, falsify, alter, or attempt to circumvent these identifiers. Doing so may violate applicable law and these Terms.

2. Eligibility and Account Registration

2.1 Age. You must be at least 18 years old to access or use the Services. If you are under 18, you may not use the Services even with parental consent. If we learn that we have collected personal information from a person under 18, we will delete that information. If we have previously prohibited you from accessing or using the Services, you are not permitted to access or use the Services absent our express, written consent.

2.2 Account Registration. To access most features, you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date and not to impersonate any person or entity.

2.3 Account Security. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorized access. We may suspend or disable your account if we reasonably believe it has been compromised or used in violation of these Terms.

2.4 Unauthorized Account Use. You are responsible for notifying us at [email protected] if you become aware of any unauthorized use of or access to your account. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account. We will not be liable for any loss, damages, liability, expenses, or attorneys' fees that you may incur as a result of someone else using your password or account, either with or without your knowledge and/or authorization, and regardless of whether you have or have not advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses, and attorneys' fees incurred by us or a third party due to someone else using your account.

2.5 Eligibility Restrictions. You may not use the Services if (i) you are located in a country subject to a comprehensive U.S. trade embargo or that has been designated by the U.S. government as a "terrorist-supporting" country; or (ii) you are listed on any U.S. or other applicable government list of prohibited or restricted parties.

3. Acceptable Use

You agree not to use the Services for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms. Without limiting the foregoing, you may not (and may not permit any third party to):

  1. Violate Law or Rights. Use the Services in violation of any applicable law, regulation, or third party's rights, including intellectual property, privacy, publicity, or contractual rights, or post material that advocates illegal activity or discusses illegal activities with the intent to commit them.
  2. Infringe IP. Upload, generate, or share content that infringes or misappropriates anyone's intellectual property rights, or remove or alter any copyright, trademark, patent, trade secret, or other proprietary notice contained on the Services. Post, utilize, or otherwise make available any other party's intellectual property unless you have the right to do so.
  3. Reverse Engineer. Modify, translate, decompile, reverse engineer, or attempt to discover the source code, models, algorithms, or underlying components of the Services, except to the extent this restriction is prohibited by applicable law.
  4. Scrape or Automate. Use spiders, scrapers, crawlers, bots, or any automated means to access the Services or extract data, except as expressly permitted by us.
  5. Interfere with Security. Probe, scan, test, or attempt to defeat any security or authentication measure of the Services; introduce viruses, worms, or malicious code; or interfere with normal operation of the Services.
  6. Impersonate. Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  7. Compete. Use Output, the Services, or any data derived from the Services to develop, train, or improve any artificial intelligence model, machine learning system, or product that competes with the Services.
  8. Defeat AI Identifiers. Remove, alter, or otherwise interfere with the AI-generated content identifiers described in Section 1.4.
  9. Generate Prohibited Content. Use the Services to create or distribute content that is unlawful, defamatory, fraudulent, deceptive, harassing, hateful, sexually explicit involving minors, depicts non-consensual sexual conduct, glorifies violence, or constitutes spam or phishing, or solicits personal or sensitive information (including addresses, credit card or financial account information, or passwords) from other users.
  10. Other Misuse. Engage in any other use that violates our published acceptable use guidelines or that we, in our reasonable judgment, determine to be abusive, deceptive, or harmful.

We may suspend or terminate your access to the Services for actual or suspected violations of this Section, with or without prior notice.

4. Your Content

4.1 Your Content. You may provide information, prompts, instructions, files, links, and other materials to the Services ("Input"). Based on your Input, the Services may generate articles, summaries, images, audio, video, or other materials ("Output"). Together, Input and Output are "Your Content."

4.2 Ownership. As between you and us, and to the extent permitted by applicable law, you retain ownership of Input. We hereby assign to you all of our right, title, and interest, if any, in and to Output, subject to the license you grant us in Section 4.5 below. You acknowledge that:

  • Output may not be unique—other users may receive identical or similar Output;
  • We do not represent or warrant that Output is protectable by any intellectual property rights under applicable law; and
  • Output may incorporate or reflect information from third-party sources cited within the Output.

4.3 Your Representations. You represent and warrant that you have all necessary rights to provide Input to the Services and that your Input does not violate any law or any third party's rights. You are solely responsible for the accuracy, legality, and appropriateness of Your Content. You further acknowledge and agree that all User Content that you provide is your sole responsibility. You understand that we do not control, and are not responsible for, User Content provided by other users, and that by using the Services, you may be exposed to User Content from other users that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. User Content may also contain typographical errors, other inadvertent errors, or inaccuracies. You agree that you will indemnify, defend, and hold us harmless for all claims resulting from User Content you provide. We reserve the right, at our own expense, to assume the exclusive defense and control of such disputes, and in any event, you will cooperate with us in asserting any available defenses.

4.4 User Content Review. You acknowledge and agree that we and our designees may or may not, at our discretion, pre-screen User Content before its appearance on the Services, but that we have no obligation to do so. You further acknowledge and agree that we reserve the right (but do not assume the obligation) in our sole discretion to reject, move, edit, or remove any User Content. Without limiting the foregoing, we and our designees shall have the right to remove any User Content that violates these Terms or is otherwise objectionable in our sole discretion. This is particularly true for User Content that infringes on the intellectual property rights of others. We reserve the right to terminate the account of any user that repeatedly infringes on the intellectual property rights of others. You acknowledge and agree that we do not endorse, verify, adopt, ratify, or sanction, and are not liable for, any User Content, and you agree that you must evaluate and bear all risks associated with your use of User Content or your reliance on the accuracy, completeness, or usefulness of User Content.

4.5 License to Us. You grant us and our affiliates and service providers a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to host, store, copy, display, transmit, modify, and otherwise use Your Content (a) to provide and operate the Services for you and other users, (b) to monitor compliance with these Terms, and (c) in aggregated or de-identified form, to maintain, improve, develop, and enhance the Services. We will not use Your Content to train general-purpose foundation models. If you do not wish your Input to be used for service improvement under (c), you may opt out by emailing [email protected]; opting out will not affect Service features that depend on processing Your Content for purposes (a) or (b).

4.6 Storage. Unless we have expressly agreed otherwise in writing, we have no obligation to store any of Your Content beyond what is necessary to provide the Services. We are not liable for the deletion, loss, or modification of Your Content.

5. Public Channels and Discoverability

5.1 Channels. A "Channel" is a content-generation task you create on the Services. You may set each Channel as either private (visible only to you) or public.

5.2 Public Channel Consent. By creating a Channel as public, or changing a Channel's setting to public, you provide your express, informed consent to the public visibility, recommendation, and search-engine indexing of content from that Channel as described below. You understand and agree that, when a Channel is set to public:

  • Other registered users may discover, view, subscribe to, react to, comment on, or share content from your Channel;
  • We may surface content from your Channel through search, recommendation, and discovery features within the Services;
  • Content published by your Channel may be indexed by, cached by, or made accessible through public web search engines and other third-party services; and
  • Your username and Channel metadata may be displayed alongside this content.

5.3 No Public Distribution of the Channel Itself. Public Channel content (i.e., individual content items produced by the Channel) may be indexed by search engines. The Channel page itself (its configuration, list of subscribers, and related private metadata) is accessible only to logged-in users and is configured to discourage indexing. We do not guarantee that any third-party search engine will respect this configuration in all cases.

5.4 Removal of Public Content. You may delete public content from your Channel at any time. Upon deletion, we will remove the content from the Services within a reasonable period (typically thirty (30) days) and will request that major search engines remove cached copies. We cannot guarantee that all third parties will promptly comply with such requests.

5.5 Content Restrictions for Public Channels. Public content must comply with these Terms and applicable law. Public content may be subject to additional moderation. You must not include in any public Channel personal data of others without their consent, content involving minors, or any content that violates Section 3.

5.6 Advertising and Promotion Rights. We reserve the right to display advertising, attribution, links, promotional materials, and/or distribution rights in connection with the Services, including within or adjacent to Public Channels and discovery features. We and our licensors or affiliates will be entitled to retain any and all revenue generated from any sales or licenses of such advertising, attribution, links, or promotional or distribution rights. Nothing in this Agreement obligates or may be deemed to obligate us to sell, license, or offer to sell or license any advertising, promotion, or distribution rights.

6. Channel Cloning

By default, Public Channels may be cloned by other users. You can disable cloning of any of your Channels at any time in your Channel settings; doing so prevents new clones from being made, but does not affect clones created prior to the change. When another user clones a Channel that you have made clonable, a new and independent Channel is created in their account, owned and controlled solely by them, including for commercial use. You retain no ownership, control, or revenue interest in cloned Channels. The cloned Channel displays a non-modifiable reference to your original Channel for attribution and traceability. By keeping cloning enabled, you grant other users a worldwide, royalty-free license to create independent derivative Channels. We may introduce additional cloning options (such as commercial-use restrictions or paid cloning) in the future, and we will provide reasonable notice before applying any new options to your existing Channels.

7. Third-Party Connectors and Accounts

7.1 Connectors. The Services may allow you to connect third-party accounts (such as Gmail, YouTube, Outlook, X/Twitter, Notion, Readwise, GitHub, or other supported services) to provide private information sources for your Channels ("Connectors"). When you authorize a Connector, you grant us limited access to specified data from that third-party account, only to the extent necessary to operate the Channel feature you have requested.

7.2 Limited Use of Connector Data. Data accessed via Connectors is used only to provide the user-facing feature you have configured. We do not use Connector data to train AI models, to display advertising, or to sell or transfer to others. Detailed commitments regarding Connector data—including, without limitation, our compliance with the Google API Services User Data Policy (including the Limited Use requirements) and other applicable third-party API terms—are set out in our Privacy Policy.

7.3 Your Relationship with Third Parties. Your use of Connectors is also governed by your agreement with the relevant third-party service. You are responsible for complying with those third parties' terms. We are not responsible for changes, suspensions, or discontinuations of third-party services or APIs.

7.4 Revocation. You may revoke Connector access at any time through your account settings or through the third-party service. Upon revocation, we will stop accessing further data through that Connector and will delete cached data within a reasonable period as described in our Privacy Policy.

8. Subscriptions, Credits, and Payments

Certain features of the Services require a paid subscription or the use of credits. Subscription plans, billing, automatic renewal, credits, refunds, and related matters are governed by our Subscription & Payment Terms, which form part of this Agreement.

9. Mobile Application Terms

If you access the Services through a mobile application obtained from the Apple App Store, the Google Play Store, or another mobile application distribution platform, additional terms apply.

9.1 Apple App Store. With respect to any application obtained from the Apple App Store:

  • This Agreement is concluded between you and us only, not Apple Inc. ("Apple"). We, not Apple, are solely responsible for the application and its content.
  • Apple has no obligation to provide any maintenance or support services with respect to the application.
  • If the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the application to you (if any). To the maximum extent permitted by law, Apple disclaims all other warranties, express or implied, with respect to the application.
  • We, not Apple, are responsible for addressing any claims relating to the application, including product liability claims, claims that the application fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
  • We, not Apple, are responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim relating to the application.
  • You and we acknowledge and agree that Apple, and Apple's subsidiaries and affiliates, are third-party beneficiaries of this Agreement, and that, upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.
  • You must comply with all applicable third-party terms when using the application, including the Apple Media Services Terms and Conditions.
  • The rights granted to you in this Agreement are limited to a non-transferable, non-exclusive right to use the application on any Apple-branded products that you own or control, as permitted by the Usage Rules.

9.2 Google Play Store and Other Stores. With respect to any application obtained from the Google Play Store or another platform, you must comply with that platform's applicable usage rules. You acknowledge that we, not the platform operator, are solely responsible for the application.

If our application allows you to create or publish AI-generated content, we will provide and maintain a mechanism within the application or on our website that complies with the platform's requirements, allowing users to disclose that content is generated or altered by AI.

9.3 In-App Account Deletion. Where required by an applicable platform, you may delete your account and associated data from within the mobile application or through the corresponding link in our website's account settings.

9.4 Mobile Subscriptions. Subscriptions purchased through Apple In-App Purchase or Google Play Billing are governed by the applicable platform's billing, cancellation, and refund policies, in addition to our Subscription & Payment Terms.

10. Intellectual Property

10.1 Our Rights. We and our licensors own all right, title, and interest in and to the Services, including all software, models, algorithms, designs, text, graphics, logos, trademarks, trade names, and other content provided by us (excluding Your Content). All rights not expressly granted to you in this Agreement are reserved.

10.2 Trademarks. "NeoDrop" and our logos, designs, and other marks are trademarks of the Company or its affiliates. You may not use them without our prior written consent.

10.3 Feedback. If you provide us with suggestions, ideas, or feedback regarding the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, distribute, and otherwise exploit such feedback for any purpose, without compensation or attribution to you.

10.4 Third-Party Components. The Services may include third-party software or content licensed under separate terms. Such third-party terms apply in addition to this Agreement.

11. Copyright and DMCA Complaints

We respect the intellectual property rights of others. If you believe that content available on or through the Services infringes your copyright, please send a written notice to our designated copyright agent that includes:

  1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. Identification of the copyrighted work claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing, with sufficient detail (such as a URL) to allow us to locate it;
  4. Your contact information (address, telephone number, and email);
  5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner of the copyright interest.

Send notices to:

  • Email: [email protected]
  • Mail: Copyright Manager, LUCKYISH PTE. LTD., 91 Bencoolen Street, #12-03, Sunshine Plaza, Singapore 189652
  • Phone: +1 (213) 757-3149

Our designated agent is registered with the U.S. Copyright Office (DMCA Agent Registration Number: DMCA-1072462).

If we remove material in response to a takedown notice and you believe the material was removed in error, you may submit a counter-notice to the same address. We will terminate the accounts of repeat infringers in appropriate circumstances.

12. Term and Termination

12.1 Term. This Agreement begins when you first accept it (or when you first access the Services, whichever is earlier) and continues until terminated.

12.2 Termination by You. You may terminate this Agreement at any time by closing your account through the Services.

12.3 Termination by Us. We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if we reasonably believe that:

  • You have materially breached this Agreement;
  • Continued provision of the Services to you would expose us to legal liability or regulatory action;
  • Your account has been inactive for an extended period; or
  • Termination is otherwise necessary to protect the Services, our other users, or third parties.

12.4 Effects of Termination. Upon termination, your right to access and use the Services will cease, and we may delete Your Content stored on the Services after a reasonable retention period (subject to legal requirements). We are not liable for any deletion of Your Content following termination. Sections of this Agreement that by their nature should survive termination (including Sections 4.2, 10, 11, 13, 14, 15, 16, and 17) will survive.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE AND OUR AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (III) ANY OUTPUT WILL BE ACCURATE, RELIABLE, OR FREE OF BIAS, ERRORS, OR OFFENSIVE CONTENT.

NOTHING IN THIS SECTION EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

14.1 Excluded Damages. NEITHER PARTY (NOR ANY OF OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, EXCEPT TO THE EXTENT SUCH EXCLUSIONS ARE PROHIBITED UNDER APPLICABLE LAW.

14.2 Cap on Liability.

(a) For Users Outside the European Economic Area, the United Kingdom, and Switzerland. OUR AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU HAVE ACTUALLY PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS (USD $100).

(b) For Users in the European Economic Area, the United Kingdom, and Switzerland. BY USING THE SERVICES, YOU AGREE THAT OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMISSIBLE IN YOUR COUNTRY OF RESIDENCE. LIABILITY WILL BE LIMITED TO FORESEEABLE DAMAGES ARISING FROM A BREACH OF MATERIAL CONTRACTUAL OBLIGATIONS TYPICAL FOR THIS TYPE OF CONTRACT. WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM A NON-MATERIAL BREACH OF ANY OTHER APPLICABLE DUTY OF CARE.

14.3 Exceptions. Nothing in this Agreement excludes or limits our liability for (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot be excluded or limited under applicable law.

14.4 Consumer Rights. If you are a consumer, the limitations in this Section apply only to the maximum extent permitted by the consumer protection law of your country of residence, and nothing in this Agreement affects your statutory rights. Some countries have laws that require agreements to be governed by the local laws of the consumer's country. This paragraph does not override those laws.

14.5 Jurisdictional Limitations on Exclusions. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION 14 MAY NOT APPLY TO YOU.

15. Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless the Company and our affiliates, officers, directors, employees, agents, and licensors (and all successors and assigns of any of the foregoing) from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) Your Content; (ii) your use or misuse of the Services; (iii) your violation of this Agreement; (iv) your violation of applicable law; or (v) your violation of any third party's rights, including intellectual property and privacy rights.

16. Governing Law and Dispute Resolution

16.1 Governing Law. Except where required otherwise by applicable law, this Agreement and your use of the Services are governed by the laws of Singapore, without regard to its conflict of laws principles. Your use of the Services may also be subject to other local, state, national, or international laws. Some countries have laws that require agreements to be governed by the local laws of the consumer's country. This paragraph does not override those laws.

16.2 Informal Dispute Resolution. Before commencing any formal dispute resolution, you and we agree to first attempt in good faith to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or the Services (a "Dispute") informally for at least forty-five (45) days. To begin informal resolution, you must send written notice describing the Dispute to [email protected]. We will send notices to the email address associated with your account. The applicable statute of limitations and any filing deadlines are tolled during this informal resolution period.

16.3 Arbitration for Non-U.S., Non-EU/UK Users. Subject to Section 16.2 and any mandatory local law, if you are not located in the United States, the European Economic Area, the United Kingdom, or Switzerland, any Dispute will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules in force at the time of the arbitration. The seat of arbitration will be Singapore, the language of the proceedings will be English, and the tribunal will consist of one arbitrator. Either party may apply to a court of competent jurisdiction, including the courts of Singapore, for interim or injunctive relief pending arbitration.

16.4 Consumer Rights for EU/UK/Switzerland Users. If you are a consumer in the European Economic Area, the United Kingdom, or Switzerland, you retain any rights granted under any mandatory provisions of the law of your country of residence, and nothing in this Agreement affects those rights. You may bring proceedings in the courts of your country of residence or in Singapore, without prejudice to mandatory consumer protection laws.

16.5 Arbitration for U.S. Users.

If you are a U.S. user, the following provisions apply to any Dispute that is not resolved through informal dispute resolution under Section 16.2:

(a) Binding Arbitration. You and we agree that any Dispute will be resolved by final and binding arbitration administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures (and, where applicable, its Supplemental Rules for Mass Arbitration Filings). The arbitration will be conducted by a single arbitrator. The arbitration agreement is governed by the U.S. Federal Arbitration Act, except to the extent prohibited by applicable state law.

(b) Exceptions. Either party may bring an individual claim in small claims court (if it qualifies) or seek injunctive or other equitable relief in court for unauthorized use, abuse of the Services, or intellectual property infringement, without first arbitrating.

(c) Class and Jury Waivers. YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW. CLASS ARBITRATIONS, CLASS ACTIONS, AND REPRESENTATIVE ACTIONS ARE PROHIBITED. YOU AND WE KNOWINGLY WAIVE ANY RIGHT TO TRIAL BY JURY, UNLESS PROHIBITED BY APPLICABLE LAW.

(d) Batch Arbitration. If twenty-five (25) or more claimants represented by the same or coordinated counsel file substantially similar arbitration demands within a ninety (90) day period, the parties agree that NAM will administer them in batches of up to fifty (50) claimants each, with one arbitrator, one set of fees per side per batch, and one award per batch, to the extent permitted by applicable law.

(e) Opt-Out. You have the right to opt out of this Section 16.5 by sending an opt-out notice to [email protected] within thirty (30) days of the date you first accepted these Terms. The notice must clearly state your intent to opt out, including your full name, mailing address, and email address, and the username associated with your account. Opting out does not affect other provisions of this Agreement, including Sections 16.3 and 16.4. If you opt out, neither you nor we will be bound by Sections 16.5(a)–(d).

17. Trade Controls

You represent and warrant that (i) you are not located in a country subject to a comprehensive U.S. government embargo or that has been designated by the U.S. government as a "terrorist-supporting" country; and (ii) you are not listed on any applicable government list of prohibited or restricted parties. You agree to comply with all applicable export control and economic sanctions laws.

18. Miscellaneous

18.1 Languages. This Agreement is published in English. We may make translations available in Simplified Chinese, Japanese, or other languages for convenience. In the event of any conflict between the English version and any translated version, the English version controls. Users in jurisdictions where French language requirements apply (including Quebec, Canada) may request a French version of this Agreement and related communications by emailing [email protected].

18.2 Modifications. We may update this Agreement from time to time. If we make material changes, we will provide reasonable notice (typically at least thirty (30) days for users with an account) by posting the updated Agreement and updating the "Last Updated" date, or by other appropriate means. Your continued use of the Services after the effective date of any material change constitutes acceptance. If you do not agree to a change, you must stop using the Services.

18.3 Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be modified to achieve the objectives of the provision to the greatest extent permitted under applicable law, and the remaining provisions will remain in full force and effect. If an arbitrator or a court of competent jurisdiction finds any provision of these Terms to be invalid, the parties agree that the court should endeavor to give effect, to the maximum extent permitted by law, to the parties' intentions as reflected in the provision, and the other provisions of this Agreement will remain in full force and effect.

18.4 Waiver. Failure by either party to enforce any provision of this Agreement is not a waiver of any right under the Agreement.

18.5 Assignment. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement freely, including to any successor in interest to our business.

18.6 Electronic Communications. You consent to receive communications from us electronically, including by email or through the Services. Communications provided to you electronically satisfy any legal requirement that such communications be in writing. You agree that any agreements made by and between you and us in electronic form are as legally binding as if made in physical written form.

18.7 Entire Agreement. This Agreement (together with the Privacy Policy and the Subscription & Payment Terms) constitutes the entire agreement between you and us regarding the Services and supersedes any prior or contemporaneous agreements on this subject matter.

18.8 Contact. Questions about this Agreement may be sent to [email protected].

LUCKYISH PTE. LTD. 91 Bencoolen Street, #12-03, Sunshine Plaza, Singapore 189652