References
- 1Jan Carlzon — Wikipedia
en.wikipedia.org
- 2touchpoint — Cambridge Dictionary
dictionary.cambridge.org
- 3touchpoint — Wiktionary
en.wiktionary.org
- 4Touchpoint — Wikipedia
en.wikipedia.org
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Touchpoint. 10 minutes of work per second.
Fifteen seconds a contact, 50 million contacts a year1. Definitions: the dictionaries23 and Wikipedia4. The log is mine.
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