The most common question about switching plans is how the money and the credits work out. This guide covers upgrades, downgrades, and how an in-app iOS subscription differs.
Upgrades: immediate, and you only pay the difference
When you subscribe and upgrade on the web or inside the Android app (both are billed the same way):
- The upgrade takes effect immediately. You pay only the difference between the two plans, prorated for the time remaining in your current billing period.
- Credits work the same way: the difference between the two plans' monthly allowances is prorated and granted right away.
- Your billing date doesn't change. From the next period onward you're charged the new plan's full price and receive its full monthly credit allowance.
If the new plan offers one-time bonus credits for first-time subscribers, those are granted after the first full billing period on the new plan has been charged, not at the moment you upgrade.
Downgrades: they switch at the end of the current period
- A downgrade does not take effect immediately. It applies at the end of your current billing period.
- Until then you keep your current plan's benefits. Nothing extra is charged, and no refund is issued for the current period.
- From the next period onward you're charged the lower plan's price and receive its credit allowance.
- You can cancel a scheduled downgrade any time before it takes effect. The effective date is shown in the plan section of your settings.
If you subscribed through the App Store
If your subscription was purchased inside the iOS app, the billing rules for plan changes are set by Apple, not by us, and they differ from the rules above: on an upgrade, the App Store refunds the unused portion of the original order, charges the new plan in full, and starts a new subscription period, which also moves your renewal date. Downgrades behave as described above — they take effect at your next renewal date. Apple's own terms and billing statements are what govern here.
Changes must stay within the same billing system
A plan change has to happen in the billing system you originally paid through. Card billing and Apple's in-app purchases are two separate systems that don't connect:
- Card billing (this covers subscriptions started on the web or in the Android app): change it in your account settings, either on the web or in the app — both work.
- Apple App Store subscriptions: change them in your Apple ID subscription settings.
We don't support moving a subscription between these two systems — to change one, go back to whichever side you originally subscribed on.
Credits you already have are unaffected
Changing plans never withdraws or recalculates credits you've already been granted. They stay usable under their own expiry rules. For the full terms, see Section 12 of the Paid Services Terms.